How does delivery work?

Delivery with Library of Things is easy, but works a little differently to our standard collections and returns!

Getting started with delivery

To get started, click "Make Reservation" within the Thing's page you're wanting - where you can type your postcode to check if you're within deliverable range (currently 1 mile of 4 sites: Kilburn, Elephant, North Kensington, Pimlico):

If in range, you'll be able to proceed to checking availability. 

You’ll be shown delivery pricing during your reservation journey, but for the time being you'll only pay for your reservation at checkout.

Once you've made the reservation, you must fill out the form within our confirmation email within 24 hours to select your timing preferences. If you don't complete the form in time, our Borrower Support team will book an all-day delivery window for you and this might not be able to change.

Delivery pricing

For now, we're only delivering within 1 mile of certain central sites, so we can offer one fixed price of £17.26 for drop-off and pick-up.

Our courier Gophr offer staggered pricing for other distances, which we'd hope to offer once our systems have been integrated.

Whilst they can't guarantee delivery windows, they'll try their best to fulfil your preferences shared on the above form.