Help! I’m having problems returning my Thing

If you are having problems returning your borrow, let us know as soon as possible so we can help.

A friend or neighbour can return on your behalf if you are having difficulties - all they need is your 6-digit member code to use the kiosk.

We may not be able to waive late fees, especially if an upcoming borrower will be affected.

Got a question we haven't answered here?

• Check out these articles for more advice:
  
  • • • • How do late fees work?
        • Help! I'm having problems at the kiosk
        • Help! My Thing is broken